Some orders may be shipped in separate packages. Before contacting Customer Support, check your shipping confirmation and tracking information to see whether the missing item was sent separately.
Track My Order - https://tryhealthway.shop/apps/parcelpanel
If all packages have been delivered and an item is still missing, contact Customer Support at contact@tryhealthway.com and provide:
ā Your full name and order number.
ā The name of the missing item.
ā A photograph of everything you received.
ā A photograph of the parcel and its shipping label.
Please keep the original packaging until Customer Support has reviewed your claim.
Once the missing item has been verified, we will arrange for it to be sent to you free of charge.
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