If your tracking shows that your parcel has been delivered, please check:
ā Around your property and any designated safe places.
ā With other members of your household.
ā With neighbours or building reception.
ā The tracking page for delivery notes, the delivery location and proof-of-delivery photographs.
You must then contact the last-mile shipping company directly. As the local carrier physically handled and delivered your parcel, it is best placed to confirm where it was left, speak with the driver and investigate the delivery scan.
All HEALTHWAY orders are sent using tracked delivery. Where available, the carrier will provide delivery confirmation and proof-of-delivery photographs through the tracking page.
Please allow up to 24 hours after the delivery scan, as carriers may occasionally mark parcels as delivered shortly before they physically arrive.
If you do not know which last-mile shipping company delivered your parcel, contact Customer Support at contact@tryhealthway.com. We can provide the carrier's name, your tracking number and the carrier's contact information.
Any delivery investigation must then be raised directly with the last-mile shipping company.
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