A parcel may occasionally experience an extended delay or stop receiving tracking updates while moving between delivery facilities. This does not always mean that it has been lost.
Track My Order - https://tryhealthway.shop/apps/parcelpanel
If your tracking has not updated for an extended period or the delivery timeframe has passed, contact the last-mile shipping company directly. It can investigate the parcel's location and confirm whether it is delayed or lost.
The last-mile shipping company must complete its investigation before a parcel can be confirmed as lost.
If you need help identifying the carrier, contact contact@tryhealthway.com. We can provide its name, your tracking number and its contact information.
If the carrier confirms that your parcel is lost or cannot be delivered, send Customer Support the carrier's case or reference number, or other proof that you contacted it. Once this has been provided and verified, we will arrange a free replacement.
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