Most HEALTHWAY orders are delivered within approximately 5 to 10 days after dispatch. Occasional carrier delays, customs processing, weekends or public holidays may extend the delivery time.
Track My Order - https://tryhealthway.shop/apps/parcelpanel
If your order has passed the expected delivery timeframe, use the tracking information to identify and contact the last-mile shipping company directly. The local carrier is best placed to explain the delay, locate the parcel and provide an updated delivery estimate.
A delayed tracking update does not necessarily mean the parcel is lost. It may still be moving between delivery facilities without receiving a new scan.
If you need help identifying the last-mile shipping company, contact contact@tryhealthway.com. We can provide the carrier's name, your tracking number and its contact information. Any delivery investigation should then be raised directly with the carrier.
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