Check your order confirmation as soon as possible to make sure your delivery address is correct.
If your order has not yet been dispatched, contact Customer Support immediately at contact@tryhealthway.com and provide:
ā Your order number.
ā The incorrect address.
ā The complete, correct delivery address.
We will try to update the address before dispatch, but this cannot be guaranteed because orders are normally processed and shipped within 24 to 48 hours.
Customers are responsible for providing a complete and accurate delivery address at checkout. HEALTHWAY cannot guarantee delivery or provide a free replacement when incorrect information has been submitted.
If the order has already been dispatched, the address can no longer be changed by HEALTHWAY. You must contact the last-mile shipping company directly to ask whether it can redirect or hold the parcel.
If you need help finding the carrier, your tracking number or its contact information, contact Customer Support.
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