Our Customer Support team is available from 8am to 8pm EST, Monday to Sunday.
During these hours, we aim to respond to every customer within 24 hours. Messages received outside our opening hours will be answered as soon as possible when the team returns.
Contacting Customer Support directly is the quickest way to resolve your concern. Our team is available seven days a week and is committed to finding a helpful and fair resolution.
Response times may be slightly longer during exceptionally busy periods, but every message will receive a reply. To help us assist you quickly, include your full name, order number and all relevant information in your first email.
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